This particular rep was so rude to me, kept telling me it's all they had, and they would not refund since they found me a car. I demanded to be refunded for this because I was running around the city, now almost 30 minutes later around Brooklyn trying to get to a car that could take me to New Jersey for this appointment I absolutely could not miss. The next Zipcar rep told me they could find me another car, another mile away. When I get there, it says that the car needs the card. I confirmed it did NOT need the actual zipcard car because I unlock with my phone, they said yes it doesn't need the card: just open via phone app. Running to get to this next zipcar location (to ensure I could still leave before NYC traffic set in), THE NEXT CAR WAS NOT THERE EITHER!įreaking out because I really needed to leave soon, they said there was a car around the block. I then was taken to another Zipcar almost a mile away. I called Zipcar, and they said it was in a different location. ![]() When I got to the area the car was SUPPOSED to be in at 5:30am, it wasn't there. I have a separate experience that is still awaiting fixing that just happened 2 days ago, but the one that really sticks out before is: I had a doctor appointment in New Jersey that I had to be at by 8:00am that was scheduled 3 months in advance. The last time I called this company another person there said it can take 5 to 6 days to be approved. I am going to contact my credit card company and have this $25 cancelled. If you have a driving license you should not have to be scrutinized. ![]() ![]() If you have a driving license you can walk into a car rental and hire a car. Based on the reviews I have been reading this company should be put out of business and probably charged with fraud. I spoke to a manager, Fred, this morning who was just unhelpful and said he was happy to refund the monthly fee - said no you can refund the $25 but he says this is a different company so I asked him to send me an email with this different company's email address so I can contact them direct - he says yes but another lie from this company. Now I am worried who actually has this information - we try and log on to the website and all it says is verify your zipcard. We both have impeccable licenses with no restrictions ever. We have called Zipcar about 6 times in 2 days and each time we are told, "We will escalate your application up the line." Still waiting.
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